Installs, configures, supports, and troubleshoots IT equipment including PCs, monitors, printers, and other peripheral equipment as needed. Receives and organizes hardware inventory for short term staging and efficient deployment. Will be responsible for proper hardware disposal and recycling. Supports assigned 2nd level support staff in monitoring and handling basic service calls. Assists assigned 2nd level staff with service ticket workload for quick problem resolution. Prepares standard procedures documentation, provides user assistance, and performs related work as required.
1. Assumes responsibility of end user IT equipment.
a. Contribute to the proper installation, maintenance and disposal of desktop computers, monitors, printers, and other peripherals.
b. Provide user support to ensure the effective and timely resolution of technical problems, keeping staff informed of the status of their request for support.
c. Document solutions to problems regarding standard IT hardware and applications and record them in the IT Knowledge Base.
d. Coordinate IT equipment inventory and maintain equipment in a suitable condition for loan.
e. May be asked to support the technical set up of presentation facilities including projectors, and video conferencing equipment.
f. Responsible for the technical set up of all training facilities.
g. Help coordinate the effective and timely supply and distribution of IT consumables.
2. Assumes responsibility for establishing and maintaining effective communication, coordination, and working relations with area staff and management.
a. Keeps management informed of significant problems and of progress attained in reaching established objectives. Provides recommendations for establishing new and more effective programs and future equipment needs. Suggests related procedural changes.
b. Assists and supports the rest of the team as needed.
c. Prepares reports of activities, records, and other required documents.
d. Attends and participates in meetings and committees as required.
3. Assumes responsibility for related duties as required or assigned.
a. Stays informed of changes in computer technology.
b. Keeps work area clean, secure, and well-maintained.
c. Completes special projects as assigned.