The Member Digital Experience Developer, will be responsible for understanding and helping improve member digital journeys and the overall experience of product and service adoption processes through digital channels as well as how those digital experiences relate to physical member interactions and enabled experiences.
The Member Digital Experience Developer, will be responsible for understanding and helping improve member digital journeys and the overall experience of product and service adoption processes through digital channels as well as how those digital experiences relate to physical member interactions and enabled experiences. Working directly with key stakeholders, partners and members/survey data to elaborate new concepts and designs for member digital experiences, and propose architectures to meet technical, business, experience and usability goals for both employee systems and member-facing systems across online, call center, and in-branch channels. Conveying the design to cross-functional teams including designers, product developers, marketing creative teams, and IT professionals. Providing overall thought leadership in digital experience and interaction design. Leading and coordinating teams to develop and implement solutions. Deploy programs that address the life cycle of our members and potential members, drive revenue growth, member engagement and retention.
This position will work with a team of designers and researchers as well as members/surveys and internal stakeholders to research user needs and translate them into products and solutions. You will also convert user research findings into specific actionable design adaptions and solutions. Additionally this position will work closely with other designer(s) that focus on the physical and in-branch experiences to create a cohesive handoff from the digital journey to the in-person service experience.
Strong analytical and strategic skills are required, as well as strong written and verbal communication skills. Having credit union knowledge of products and services as well as processes are an essential requirement for this position. On-time delivery, project planning, and budget management are also vital to the success of this position. Being able to prioritize and manage multiple projects concurrently and the ability to work well independently are important for the successful execution of the tasks for this position.