• Title Suspense Officer

    Branch/Office
    OP CENTER
    Department
    RECORDS
    City
    OGDEN
    Address
    1344 West 4675 South
    Position Status
    40 HR
    Schedule
    Mon – Sat Flex
  • Overview

    Responsible for performing assigned title suspense and processing function in accordance with specific state regulations. Answers questions from both members and Credit Union personnel regarding all
    title processing and regulations. Completes assigned reports and paperwork, and
    maintains and updates files. Researches and resolves recordkeeping errors or
    discrepancies. Completes miscellaneous clerical functions.

    Responsibilities

    1. Assumes responsibility for the effective and timely performance and oversight of one of the following title suspense functions in 1a-1e and all others listed.

     

    a. Researches title problems on all loans coded with a Previous Lien Processing and Clear Title Processing by calling previous lien holder’s and member’s in order to secure titles to perfect Credit Union liens. Freeze member’s accounts if necessary in order to obtain title to protect the Credit Union’s best interest.

    b. Researches title problems on all loans coded with Dealer Processing by calling Dealerships, DMV’s and member’s in order to secure titles to perfect Credit Union liens.  Freeze member’s accounts if necessary in order to obtain title to protect the Credit Union’s best interest.

    c. Researches title problems on all loans coded with Member Processing and call’s DMV’s, members and seller’s in order to secure titles to perfect Credit Union liens.  Freeze member’s accounts if necessary in order to obtain title to protect the Credit Union’s best interest.

    d. Researches title problems on all loans coded with Member Lien Processing call’s previous lien holder’s, member’s, seller’s and DMV’s in order to secure titles to perfect Credit Union liens.  Freeze member’s accounts if necessary in order to obtain title to protect the Credit Union’s best interest.

    e. Send out-of-state titles and title applications to corresponding state offices to perfect Credit Union liens. Quality checks titles and title applications for correct and complete information and mails out-of-state titles weekly to appropriate State or County with correct fees.  Accepts and processes requests for titles from local and out-of-state agencies for state changes as well as name changes on vehicles currently held on credit union loans. Freeze member’s accounts if necessary in order to obtain title to protect the Credit Union’s best interest.

    f. Process all vin/yr rejects.  Email reject/correction notice to credited Branch Manager for correction.  Follow up with Branch Manager on 1st, 2nd and 3rd notices to ensure proper loan documentation. 

    g. Verify incoming titles to ensure that members have recorded correct Credit Union lien information. Also verify member’s personal data and vehicle information match security agreement. Process amendment’s to correct name’s on title for Title Purposes only.

    h. Ensure that the specifically assigned title process is completed in accordance with established policies and procedures and state regulations.

    i. Be able to process repo title’s.  Inform Collections/Recovery properly to see if we are able to get a repo title before they decide to repo.

    j. Assists Loan Officers/Branches with correct title processing questions and address concerns.  Answer frequent incoming calls.

    k. Thorough knowledge of NV title processing including NV Secure Power of Attorney. 

    l. Ensure that requests, questions and problems are effectively addressed. 

    m. Researches and resolves problems, errors or discrepancies.

    n. Thoroughly verify if we are able to give a lien release or not when requested.

    o. Retrieves and organizes documents and maintains and updates files.

    p. Performs miscellaneous duties as assigned.

    q. Handles mail involving specifically assigned title issues.

     

    2. Assumes responsibility for maintaining professional working relations with members and business contacts.

     

    a. Obtains and conveys information as needed.

    b. Maintains and projects the Credit Union’s professional reputation.

    c. Maintains member confidentiality.

     

    3. Assumes responsibility for establishing and maintaining effective communication, coordination, and working relations with Credit Union personnel and with management.

     

    a. Assists branches and related departments as required.

    b. Supports Records’ personnel as needed.

    c. Keeps management informed of any significant problems.

     

    4. Assumes responsibility for related duties as required or assigned.

     

    a. Keeps work area clean, secure and well maintained.

    b. Completes special projects and miscellaneous clerical functions as required.

    Qualifications

    Training/Education/Certification:

    •  High school graduate or equivalent. 
    • Additional business coursework helpful.

     

    Required Knowledge:

    •  General understanding of Credit Union loan processes.
    • Knowledge of computer applicationsincluding Microsoft Word and Windows.

     

    Experience Required:

    •  Two years of credit union experience

     

    Skills/Abilities:

    • Well organized and attentive to detail
    • Quality orientation
    • Good communication and phone skills.
    • Able to use PC, telephone and other basic business equipment.

    Apply

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