Consumer Loan Intern

Position Status
40 HR
Mon – Sat Flex
External Comments
<p style="margin: 0px;">Seeking motivated, self-starting individuals wanting to join the fast-paced program to move quickly toward a&nbsp;consumer&nbsp;loan officer&nbsp;position.</p>


This position is designed for identifying and developing future consumer loan officers. Applicants must be motivated, self-starting individuals wanting to join this fast-paced program to move quickly toward a consumer loan officer.


Responsible for receiving, reviewing, and processing applications for consumer, home improvement, second mortgage, home equity, credit card, and overdraft account loans. Meets with applicants to explain credit policies and to obtain additional loan information/documentation. Assembles and evaluates loan applications and approves those that meet initial lending criteria and are within approved lending limits. Presents loan requests above lending limit for approval as per loan. Ensures that members and prospective members are promptly and professionally served.


Interns will be responsible for some or all of the following responsibilities.


Assumes responsibility for effectively coordinating, overseeing, and completing assigned loan functions:

    1. Interviews, takes applications, and processes preliminary documentation on loan requests. Conducts personal and telephone interviews and discusses loan alternatives, credit criteria, interest rates, and loan documentation with the member in such a manner as to elicit a positive response from the member. Actively sells credit life, disability, and GAP insurance. Makes MFS referrals. Expectation is to meet monthly Credit Union sales standards including promotions and campaigns.
    2. Evaluates and verifies loan applications and credit criteria. Computes debt ratios. Verifies employment and income. Determines value of collateral. Verifies collateral insurance coverage. Recommends loan decisions and cross sells to the underwriting department within limits of authority and notifies applicant of loan decisions. Requests additional information if required.
    3. Processes loans including ordering of credit reports, title searches, appraisals, documents comments in internal underwriting and handles loan closings.
    4. Assumes responsibility for the effective development of Member relations.
    5. Maximizes the penetration of Credit Union products and services in order to meet/exceed established baselines.
    6. Makes appropriate recommendations for loan, deposits and other services. Is highly motivated and is both sales and goal oriented.
    7. Counsels members, where possible, concerning money management and discusses loan alternatives in such a manner as to elicit a positive response and repayment of current debt owed to the credit union.
    8. Resolve any rejects concerning loans and membership accounts in a timely manner. Assumes responsibility for processing and securing liens on collateralized loans and prompt follow up on titles still pending.

Assumes responsibility for establishing and maintaining effective and professional business relationships with members:

    1. Ensures that members’ requests, questions and issues are promptly and courteously resolved.
    2. Ensures that members are properly informed of Credit Union accounts and loan policies and services.
    3. Ensures that the Credit Union’s quality and professional reputation is projected and maintained and Credit Union Dress code is followed.
    4. Counsels members whose loan requests were denied, explaining reasons and alternatives.
    5. Responsible to open new accounts and all other credit union related products and services.

Assumes responsibility for establishing and maintaining effective coordination and communication with area personnel and with management:

    1. Assists all other employees in branch operational duties as needed. 
    2. Assists in training and cross-training Receptionist and Senior Member Service Reps
    3. Completes reports and records promptly and accurately.
    4. Attends and participates in meetings and trainings as required.
    5. Keeps Management informed of area activities and of any significant problems. 

Assumes responsibility for related duties as required or assigned:

    1. Stays informed regarding local and national economic conditions and legal and regulatory changes.
    2. Acts as loan processor / senior member service rep, and branch receptionist as needed.
    3. Ensures proper maintenance, cleanliness, and security of work area. Ensures member confidentiality is maintained.
    4. Accountable to review and respond to Point Score Compliance exceptions, policy violations, loan rejects in a timely manner.
    5. Completes special projects and other duties as assigned.



    • Bachelor's Degree.

Required Knowledge:

    • Knowledge of consumer and residential lending practices.
    • Understanding of interest rates and how they are computed.

Experience Required:

    • Minimum 1 year of related experience.


    • Strong analytical and financial skills.


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