SBA Assistant Manager - Closing

Responsible for the management and supervision of all SBA closers and servicers. Also responsible for the SBA closing process, ensuring compliance with all SBA regulations and policy found in the SBA Standard Operating Procedure Manual. Also must ensure that SBA loans are closed withing AFCU policy and procedures. Responsible for performing a wide variety of duties including clerical and accounting duties, analysis of SBA and other member business loan requests, compiling reports and other support duties related to SBA Lending Services. Receives, reviews and processes SBA loan documents, maintains loan application files and other duties related to the processing and servicing of the SBA loan portfolio. Conducts loan risk analyses as assigned and authorized by Manager. Ensures that members, prospective members and employees are promptly and professionally served. Performs other support functions as assigned.

1. Direct supervision of SBA Loan Closer/Processors and Loan Servicers, ensuring optimal performance.

a. Provides leadership to personnel through effective objective setting, delegation and communication. Conducts staff meetings as required. Directs, schedules and coordinates department functions.
b. Ensures that personnel are well-trained, effective and optimally used. Instructs personnel regularly regarding policy, procedural and regulatory changes.
c. Conducts performance appraisals as required. Formulates and implements corrective actions as needed.
d. Ensures that staffing levels are appropriate. Interviews, hires and assigns personnel.
e. Reviews and approves timecards.

2. Assumes responsibility for effectively receiving, reviewing and processing SBA applications.

a. Creates file and evaluates for completeness, eligibility and additional required information. Discusses loan alternatives, credit criteria and loan documentation in a manner which elicits a positive response from the borrower(s) and branch personnel.
b. Obtains and reviews credit ratings, calculates a Required Draw or DSCR ratio, and coordinates with branch employee &/or borrower(s) to obtain all necessary information and documentation.
c. Tracks and updates loan status from application to funding, keeping department management constantly apprised of pipeline status. Communicates all problems and concerns in a timely and effective manner.

i. Process, procedure or communication issues
ii. Training issues and needs.
iii. Service issues and needs.
d. Coordinates loan closings with outside vendors, when necessary, borrower(s) and branches
e. Prepares documents accurately with clear closing instructions. Ensures that other documents requiring signatures are sent with closing documents.
f. Responsible for maintaining completed loan files after closing &/or ensuring that documents are imaged appropriately.
g. Ensures that lending operations are conducted in accordance with established Credit Union policies and are legally compliant.
h. Stays informed regarding compliance, process and regulatory changes.

3. Assumes responsibility for establishing and maintaining effective and professional business relationship with members.

a. Ensures that members’ requests, questions and issues are promptly and courteously resolved.
b. Ensures that the Credit Union’s quality and professional reputation are projected and maintained.
c. Communicates effectively with members whose loan requests are denied, explaining reasons and alternatives.

4. Assumes responsibility for directing loan servicing functions:

a. Receives and processes disbursement requests promptly & accurately, including document imaging.
b. Processes payment of SBA loan fees and maintains accurate records of such.
c. Assists with resolving Exception List items as assigned.
d. Assists with updating and maintaining SBA loan files and collateral-related items as assigned.
e. Ensures proper maintenance, cleanliness and security of work area, including appropriately securing information and documents containing private or confidential information.

5. Assumes responsibility for establishing and maintaining effective working relations with Credit Union personnel and management.

a. Coordinates activities with other departments and facilitates effective communication as needed.
b. Supports training assignments and functions as needed and assigned.
c. Communicates all concerns and problems to management timely and effectively.
d. Attends and participates in meetings as required.
e. Completes special projects as assigned.

6. Assumes responsibility for effective performance of assigned clerical functions.

a. Answers incoming division/department calls; takes messages and directs calls to appropriate personnel.
b. Provides receptionist coverage as assigned.
c. Completes weekly department ordering functions as assigned.
d. Directs, assists and supports department personnel as needed.
e. Addresses questions and problems promptly, courteously and professionally.
f. Prepares reports and records promptly and accurately as assigned.
g. Attends and participates all SBA meetings and training sessions available.

Training/Education/Certification:

o Two-year college degree or equivalent preferred
o Previous training in SBA closing and servicing required.

Required Knowledge:

o Working knowledge of SBA SOP
o Knowledge of Credit Union policies and procedures
o Knowledge of related computer applications, including LaserPro, ETRAN, imaging, Word, Excel and other web applications

Experience Required:

o 5 years loan SBA loan closing and servicing experience required.
o Previous supervisor experience required.

Skills/Abilities:

o Strong word processing skills
o Professional appearance and attitude.
o Organized and attentive to detail
o Excellent communication, public relations and telephone skills
o Able to use PC and related applications, printer, phones and basic business equipment.