Job Listings

Provides professional support and assistance in processing residential mortgage loans. Ensures timely processing of all Credit Union mortgage products to facilitate loan approvals according to Credit Union and Secondary investor standards. Receives, evaluates, and reviews loans for completeness and accuracy to ensure credit and loan packages meet quality and regulatory standards. With a close attention to detail, and urgency, processor is responsible for meeting or exceeding all purchase contract deadlines. Further responsible for providing excellent member service, treating all involved in the transaction as important as the member. This requires professional and timely communication with member, Realtors, title company representatives to ensure a smooth, pleasant transaction. Works to resolve concerns with interested parties or referring more complex issues to the appropriate parties.

Responsible for marketing and origination of long term mortgage loans as well as lot, construction, and limited first purchase loans.  Conducts initial prequalification interviews and prepares complete loan application packages and necessary documentation. Conveys policies for extension of credit in accordance with Credit Union and secondary investor guidelines. Meets Mortgage Team scheduling and documentation requirements, and production expectations as determined by the Mortgage Origination Manager. Serves members, prospective members, builders, developers, and realtors promptly and professionally. Provides general Credit Union information and cross-sells services. Assists Mortgage Team members as necessary.

Responsible for performing assigned title suspense and processing function in accordance with specific state regulations. Answers questions from both members and Credit Union personnel regarding all title processing and regulations. Completes assigned reports and paperwork, and maintains and updates files. Researches and resolves recordkeeping errors or discrepancies. Completes miscellaneous clerical functions.

Responsible for performing collection activities associated with serious delinquent member accounts, including Visa credit and debit cards, lines of credit, secured loans, signature loans, real estate loans, and home equity lines of credit that are involved in bankruptcy or legal proceedings. Reviews delinquent accounts, determines Credit Union position and, as circumstances indicate, directs and assists legal counsel in collections' proceedings. Handles foreclosures. Responsible for directing and managing the maintenance, repair, and security of foreclosed properties. Oversees sale and pricing of personal repossessed properties. Ensures that actions are properly documented and records and files appropriately maintained. Ensures that the Credit Union's professional image is maintained.

Responsible for daily processing of  deposit return checks, foreign check collection deposits, bond processing, in-clearing and exceptions or item validation and correction.  Balances assigned general ledgers.  Responsible for completing related reports and records.  Responsible to provide professional, courteous, and timely member service to members and credit union personnel. Will be expected to answer phone calls in a timely and professional manner.  Performs miscellaneous clerical duties as required.

Allow us to introduce America First Credit Union—we are: Utah’s largest credit union and one of the 10 largest credit unions in the U.S., a top auto lender in Utah and Nevada, and a front-line technological innovator in finance. At the heart of our excellence is our employees, and their dedication to serve our 800,000+ members throughout Utah, Nevada, Idaho, and Arizona with uncompromising care and professionalism. We are currently looking for friendly, enthusiastic, reliable individuals to join our team. Come help us show our members the credit union difference—we’re about people helping people!   The America First teller position is unique in many ways. We help you grow your career through “career pathing” (ask us about this when we call!). We offer continuous training and regular evaluations so that you can earn more as you learn more. As you dedicate yourself to the job, you'll also learn to be financially savvy with your own money. This is a great position that can quickly put you on a career path in lending or branch leadership. In addition, we provide benefits such as:   - Competitive pay– along with the occasional bonus - Tuition Assistance– we support your educational goals - Comprehensive insurance coverage– medical, dental, vision and more - Flexible hours available– we can work with your school schedule, if needed - 11 paid holidays– including both federal and state holidays - Sundays off – rest a bit before Monday arrives - Paid leave– if you work 30/40 hours weekly, you'll start earning as soon as you're hired - 401(k) & pension retirement plans– it's never too early to start saving

Prepare accurate and timely mortgage loan disclosures with rates and fees for all mortgage applications to comply with regulation standards.  Handle all mortgage lock requests in a prompt and courteous manner with accurate and timely disclosures.  Provide compliance assistance for staff  including current interest rates, pricing, loan to value limits for loan qualification, etc.  Assist mortgage personnel with timely delivery of regulatory disclosures.  Complete mortgage system daily tasks, as well as other functions as assigned.  Responsible to coordinate schedule with team to provide support for service to member and staff as needed.  Complete assigned reports, tracking of stats and accurately and timely as assigned.

Responsible for handling member service calls in a prompt and courteous manner.  Provide basic mortgage information including current interest rates, loan to value limits, etc.  Administer interest rate lock requests to the lock desk. Facilitate member requests or electronic referrals to address questions and apply for a mortgage loan in a professional manner.  Responsible to assist with set-ups of new applications,  mortgage system daily tasks, promptly distribute and respond to member electronic request, assist with mortgage support duties, as well as other clerical functions as assigned. Follow mortgage lending compliance requirements.  Responsible to coordinate schedule with other mortgage support team staff to provide adequate support as needed.  Complete assigned reports, tracking stats and referrals accurately and timely as assigned.  Provide requested support and assistance for mortgage departments and other duties as assigned.

Organizes documents for imaging processes and provides support services for mortgage loans under review.  Assists with preparing, organizing, and delivering accurate and complete mortgage loan packages for both loan servicing and secondary market activities. Maintains departmental records and files.  Assists or refers members as necessary.

Under the direction of the manager is responsible for performing collection activities associated with various negative shares and delinquent member accounts, including Visa credit and debit cards, lines of credit, secured loans, signature loans, real estate loans, home equity lines of credit, overdrawn shares and over limit VISA credit. Looks for trending fraud activity including loan fraud and fraud rings.  Reviews delinquent and or negative shares and problem accounts, determines probable reasons for account status, and contacts members to resolve the delinquencies. Utilizes various techniques, as circumstances indicate, to promptly collect on delinquent and or negative share accounts. Has basic knowledge to assist Real Estate, Bankruptcy, Garnishment/Levy, Consumer Loan and Credit Bureau areas.  Ensures that the Credit Union's professional image is always maintained.

Must be able to perform all job duties of the Record Specialist I. Employee will be covering were needed in the department. They have learned different jobs in all areas of imaging, vault, LoanQc, Title Suspense and Memberhip QC. This job is vital to ensure volumes of documents and workflows are completed. Will be taught all aspects of Records Department. Could be asked to cover for a supervisor in their absence.

This position will assist the Security Operation Center in their mission to protect the information assets of the Credit Union.  Conduct and document IT risk assessments.  Consult with management on IT risks and controls for new and existing information systems services and platforms, including third-party service providers.  Develop, maintain, and publish up-to-date cybersecurity policies, procedures, standards and guidelines to protect AFCU assets. Conduct cybersecurity training to business and IT personnel.  Investigate, evaluate, and recommend information security solutions.  Conduct information security assessments, control audits, and compliance testing against industry information security standards, best practices, and internal company policy, standards, and procedures. Make recommendations on how to improve the security posture at the Credit Union.

Responsible for marketing and origination of long term mortgage loans as well as lot, construction, and limited first purchase loans.  Conducts initial prequalification interviews and prepares complete loan application packages and necessary documentation. Conveys policies for extension of credit in accordance with Credit Union and secondary investor guidelines. Meets Mortgage Team scheduling and documentation requirements, and production expectations as determined by the Mortgage Origination Manager. Serves members, prospective members, builders, developers, and realtors promptly and professionally. Provides general Credit Union information and cross-sells services. Assists Mortgage Team members as necessary.

Responsible for marketing and origination of long term mortgage loans as well as lot, construction, and limited first purchase loans.  Conducts initial prequalification interviews and prepares complete loan application packages and necessary documentation. Conveys policies for extension of credit in accordance with Credit Union and secondary investor guidelines. Meets Mortgage Team scheduling and documentation requirements, and production expectations as determined by the Mortgage Origination Manager. Serves members, prospective members, builders, developers, and realtors promptly and professionally. Provides general Credit Union information and cross-sells services. Assists Mortgage Team members as necessary.

Responsible for handling member service calls in a prompt and courteous manner. Resolves member questions and problems regarding account statements, loans, payments, transfers, interest rates, investment certificates and new accounts. Performs limited research functions as needed. Cross-sells Credit Union services and supports all functions within the Call Center Department.

Responsible for handling member service calls in a prompt and courteous manner. Resolves member questions and problems regarding account statements, loans, payments, transfers, interest rates, investment certificates and new accounts. Performs limited research functions as needed. Cross-sells Credit Union services and supports all functions within the Call Center Department.